{"id":862,"date":"2025-02-27T15:23:18","date_gmt":"2025-02-27T15:23:18","guid":{"rendered":"https:\/\/conciergerieviseu.com\/?page_id=862"},"modified":"2025-02-28T17:38:07","modified_gmt":"2025-02-28T17:38:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/conciergerieviseu.com\/pt\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-uagb-container uagb-block-ec6fda5a alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-layout-flex uagb-block-d33271b6\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c0e8abc7\"><p class=\"uagb-desc-text\">FAQ<\/p><h1 class=\"uagb-heading-text\">Encontre aqui as respostas para as suas principais perguntas<\/h1><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-2a929d66 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-2ba4e9a6 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b7ab8d7b\"><h2 class=\"uagb-heading-text\">Perguntas Frequentes (FAQ)<\/h2><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-56e748a3\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Como funciona a vossa conciergerie?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Oferecemos servi\u00e7os de gest\u00e3o e manuten\u00e7\u00e3o para resid\u00eancias secund\u00e1rias e alojamentos locais. Seja para um acompanhamento regular ou uma interven\u00e7\u00e3o pontual, adaptamo-nos \u00e0s suas necessidades.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-cce5b345\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Tenho de assinar um contrato com dura\u00e7\u00e3o m\u00ednima?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">N\u00e3o, os nossos servi\u00e7os s\u00e3o flex\u00edveis. Pode optar por uma gest\u00e3o pontual ou regular sem qualquer compromisso obrigat\u00f3rio.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-183302c3\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">O que acontece em caso de urg\u00eancia na minha casa?<\/h4><div class=\"uagb-notice-text\">\n<p>Se houver um imprevisto (avaria, danos, fugas\u2026), informamo-lo imediatamente e organizamos a interven\u00e7\u00e3o de um profissional, se necess\u00e1rio.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-96bcc2f6\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Posso escolher apenas alguns servi\u00e7os sem contratar um pacote completo?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Sim! Oferecemos servi\u00e7os individuais, adaptados \u00e0s suas necessidades. Contacte-nos para um or\u00e7amento personalizado.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-96bcc2f6\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Como posso obter um or\u00e7amento?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Pode contactar-nos atrav\u00e9s do nosso formul\u00e1rio online, por e-mail ou telefone. Faremos uma proposta personalizada de acordo com as suas necessidades.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-96bcc2f6\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Em que \u00e1reas atuam?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Estamos sediados em Viseu e intervimos na regi\u00e3o. Contacte-nos para saber se cobrimos a sua zona.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-2ba4e9a6 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-cf0f412f\">\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b7ab8d7b\"><h2 class=\"uagb-heading-text\">Gest\u00e3o de Casa<\/h2><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-56e748a3\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Porque recorrer a uma conciergerie para gerir a minha resid\u00eancia secund\u00e1ria?<\/h4><div class=\"uagb-notice-text\">\n<p>Para evitar preocupa\u00e7\u00f5es e desloca\u00e7\u00f5es desnecess\u00e1rias. Cuidamos da sua casa na sua aus\u00eancia: arejamento, limpeza, pequenos reparos, manuten\u00e7\u00e3o do jardim e da piscina\u2026 Chega a uma casa impec\u00e1vel, sem stress.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-cce5b345\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Que tipo de manuten\u00e7\u00e3o oferecem para a minha resid\u00eancia?<\/h4><div class=\"uagb-notice-text\">\n<p>Tratamos de:<br><strong>\u2714<\/strong> <strong>Manuten\u00e7\u00e3o interior<\/strong> (limpeza, verifica\u00e7\u00e3o geral, prepara\u00e7\u00e3o antes da chegada).<br>\u2714 <strong>Manuten\u00e7\u00e3o de Exteriores<\/strong> (jardim, piscina, terra\u00e7os).<br>\u2714 <strong>Pequenos reparos<\/strong> (substitui\u00e7\u00e3o de l\u00e2mpadas, pequenas repara\u00e7\u00f5es, manuten\u00e7\u00e3o geral).<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-183302c3\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Com que frequ\u00eancia interv\u00eam?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Adaptamo-nos \u00e0s suas necessidades: podemos intervir regularmente (semanalmente, mensalmente, sazonalmente) ou pontualmente, conforme solicitado.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-96bcc2f6\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Quanto custa a gest\u00e3o de uma resid\u00eancia secund\u00e1ria?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Os nossos servi\u00e7os s\u00e3o sob or\u00e7amento, pois cada casa tem necessidades diferentes. Os nossos pacotes come\u00e7am a partir de 20\u20ac\/m\u00eas, dependendo dos servi\u00e7os escolhidos.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-dbc071ce alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-c68412c0\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-f0cd67bf\"><h2 class=\"uagb-heading-text\">Gest\u00e3o de Alojamento Local<\/h2><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-3a2a25e8\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">O que inclui a gest\u00e3o do meu alojamento local?<\/h4><div class=\"uagb-notice-text\">\n<p>Tratamos de tudo:<br>\u2714 <strong>Check-in &amp; check-out<\/strong> : Rece\u00e7\u00e3o dos h\u00f3spedes, entrega das chaves, verifica\u00e7\u00e3o do estado do im\u00f3vel.<br>\u2714 <strong>Limpeza &amp; prepara\u00e7\u00e3o<\/strong> : Limpeza ap\u00f3s cada sa\u00edda, camas feitas, roupa lavada e passada.<br>\u2714 <strong>Gest\u00e3o de imprevistos<\/strong> : Assist\u00eancia em caso de problema (avaria, urg\u00eancia, pedido especial).<br>\u2714 <strong>Acompanhamento das reservas<\/strong> (opcional) : Promo\u00e7\u00e3o, gest\u00e3o do calend\u00e1rio e comunica\u00e7\u00e3o com os h\u00f3spedes.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-f182bc78\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Quais s\u00e3o os vossos pre\u00e7os para a gest\u00e3o do alojamento?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Trabalhamos com uma percentagem sobre a receita do arrendamento. Os nossos servi\u00e7os come\u00e7am a partir de 15% do valor do aluguer, dependendo do n\u00edvel de servi\u00e7o solicitado.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-984d7c37\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Podem tratar apenas da rece\u00e7\u00e3o dos h\u00f3spedes (check-in\/check-out)?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Sim, oferecemos tamb\u00e9m servi\u00e7os individuais, sem necessidade de contratar a gest\u00e3o completa. Contacte-nos para um or\u00e7amento adaptado \u00e0s suas necessidades!<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c8d64813 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-415562e7\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-9a10502a\"><h2 class=\"uagb-heading-text\">Manuten\u00e7\u00e3o Exterior<\/h2><\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-56b56ade\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Para quem \u00e9 este servi\u00e7o?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">O nosso servi\u00e7o de manuten\u00e7\u00e3o exterior destina-se a:\n<br>\u2714 Propriet\u00e1rios de resid\u00eancias secund\u00e1rias, para que a casa se mantenha impec\u00e1vel na sua aus\u00eancia.\n<br>\u2714 Pessoas que vivem na propriedade, mas n\u00e3o t\u00eam tempo ou vontade de cuidar do jardim, da piscina ou dos espa\u00e7os exteriores.\n<br>\u2714 Propriet\u00e1rios que arrendam o seu im\u00f3vel, garantindo um exterior bem cuidado para os seus h\u00f3spedes.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-94c58d88\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">O que inclui o servi\u00e7o de manuten\u00e7\u00e3o exterior?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Tratamos de:\n<br>\u2714 <strong>Jardim<\/strong> : Corte da relva, poda, rega e manuten\u00e7\u00e3o das plantas.\n<br>\u2714 <strong>Piscina<\/strong> : Limpeza, controlo do n\u00edvel da \u00e1gua e do pH, manuten\u00e7\u00e3o do sistema de filtra\u00e7\u00e3o.\n<br>\u2714 <strong>\u00c1reas envolventes<\/strong> : Limpeza de terra\u00e7os, caminhos, fachadas.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-841fbf49\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Com que frequ\u00eancia interv\u00eam?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Adaptamo-nos \u00e0s suas necessidades: podemos intervir pontualmente ou com frequ\u00eancia regular (semanal, mensal ou sazonal).<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-230bdb90\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Quanto custa a manuten\u00e7\u00e3o exterior?<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Os nossos servi\u00e7os come\u00e7am a partir de 30\u20ac\/m\u00eas, dependendo das tarefas solicitadas.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-35d38dbf alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-c328800756e438cefa57ee7659c7d87c\">FAQ FAQ <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-e0d10603 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-image uagb-block-54a815a6 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img decoding=\"async\" srcset=\"https:\/\/conciergerieviseu.com\/wp-content\/uploads\/2025\/02\/FAQ-300x200.jpg ,http:\/\/conciergerieviseu.com\/wp-content\/uploads\/2025\/02\/FAQ.jpg 780w, http:\/\/conciergerieviseu.com\/wp-content\/uploads\/2025\/02\/FAQ.jpg 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/conciergerieviseu.com\/wp-content\/uploads\/2025\/02\/FAQ-300x200.jpg\" alt=\"FAQ conciergerie viseu\" class=\"uag-image-978\" width=\"300\" height=\"200\" title=\"FAQ\" loading=\"lazy\" role=\"img\"\/><\/figure><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-ecd9e516 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-inline-notice uagb-inline_notice__align-left uagb-block-07e92979\"><button class=\"uagb-notice-close-button\" type=\"button\" aria-label=\"Close\"><\/button><h4 class=\"uagb-notice-title\">Informa\u00e7\u00f5es Pr\u00e1ticas<\/h4><div class=\"uagb-notice-text\">\n<p class=\"translation-block\">Onde interv\u00eam?<br>\nEstamos sediados em Viseu e atuamos na regi\u00e3o. Contacte-nos para verificar se cobrimos a sua \u00e1rea.<\/p>\n\n\n\n<p class=\"translation-block\">Como posso obter um or\u00e7amento?<br>\n\u00c9 simples! Contacte-nos atrav\u00e9s do nosso formul\u00e1rio online, por e-mail ou por telefone, e prepararemos uma proposta adaptada \u00e0s suas necessidades.<\/p>\n\n\n\n<p class=\"translation-block\">Oferecem servi\u00e7os pontuais sem necessidade de subscri\u00e7\u00e3o?<br>\nSim, todas as nossas presta\u00e7\u00f5es podem ser pontuais ou regulares, conforme as suas necessidades.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-eb997561 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-edd674f9\"><h2 class=\"uagb-heading-text\">A FAQ n\u00e3o responde \u00e0 sua quest\u00e3o?<\/h2><\/div>\n\n\n\n<p class=\"has-text-align-center\"><strong><a href=\"https:\/\/conciergerieviseu.com\/pt\/contactez-nous\/\" data-type=\"page\" data-id=\"42\">Contacte-nos<\/a><\/strong> diretamente, teremos todo o gosto em ajud\u00e1-lo!<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-1d0c06f4 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-8b6dd1ba alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<p class=\"has-text-align-center\">Encontre-nos no <a href=\"https:\/\/www.facebook.com\/profile.php?id=61573691787530&amp;locale=fr_FR\" data-type=\"link\" data-id=\"https:\/\/www.facebook.com\/profile.php?id=61573691787530&amp;locale=fr_FR\" target=\"_blank\" rel=\"noopener\">facebook<\/a> <\/p>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-6ef1424d\">\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-c6a1a9c5 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center has-small-font-size is-layout-flow wp-container-core-column-is-layout-b2a27621 wp-block-column-is-layout-flow\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div class=\"wp-block-uagb-container uagb-block-24e0449e\">\n<p class=\"has-text-align-center has-medium-font-size\">AJA AGORA<\/p>\n\n\n\n<div class=\"wp-block-uagb-info-box uagb-block-9d52065c uagb-infobox__content-wrap  uagb-infobox-icon-above-title 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